Consulting engagement policy
Deposit, Cancellation & Refund Policy
LAST UPDATED AUGUST 21, 2026 · DRAFT FOR PROFESSIONAL LEGAL REVIEW
Hawaii Stream Consulting is an advisory practice of Hawaii Stream LLC. This policy applies to consulting deposits, consultation fees, invoices, and other payments made to Hawaii Stream LLC for Hawaii Stream Consulting services, unless a signed project-specific agreement states different terms.
Project-specific terms control
Consulting work varies in scope, scheduling, third-party commitments, and deliverables. The applicable proposal, engagement agreement, invoice, or checkout description should state the amount, purpose, payment schedule, cancellation terms, and any refund or credit conditions. Those specific written terms control if they differ from this general policy.
Deposits and advance payments
A deposit or advance payment may reserve consulting capacity, authorize work to begin, or fund a defined phase. It is not a guarantee of a particular result. Once work begins, Hawaii Stream may apply the payment to time performed, work product created, capacity reserved, approved expenses, and non-cancellable third-party commitments as permitted by the engagement terms and applicable law.
Cancellation or rescheduling by the client
Send a cancellation or rescheduling request through the Support & Contact process as soon as possible. A request is effective only when acknowledged by Hawaii Stream. Eligibility for a reschedule, credit, partial refund, or refund depends on the project-specific terms, work already performed, reserved capacity, timing, and committed costs. Contacting a payment processor or emailing an inquiry does not itself cancel scheduled work.
Cancellation by Hawaii Stream
If Hawaii Stream cancels a paid engagement before performing the applicable work and no replacement schedule is agreed, unearned amounts for that cancelled work will be returned or credited as appropriate. This does not require refunding amounts earned for completed work, delivered materials, approved expenses, or committed third-party costs.
Refund requests
Use the Support & Contact page or call 1 (808) 229-1437. Include the client name, organization, engagement or invoice reference, payment date and amount, reason for the request, and requested resolution. Do not submit card numbers, bank credentials, or confidential project files through the website or ordinary email.
Review and timing
Hawaii Stream will review the request against the engagement record and respond with a decision or request for additional information. If approved, refunds are returned through the original payment method when practical. Bank and card-network processing times are outside Hawaii Stream’s control. No outcome or fixed processing time is promised by this general policy.
Disputes and errors
Contact Hawaii Stream promptly about suspected duplicate charges, incorrect amounts, unauthorized payments, or invoice errors so the matter can be investigated. This policy does not limit rights that cannot lawfully be waived.